Refund Policy

Kaabist's subscriptions and credit packs are sold by Paddle.com, our merchant of record. Paddle takes the payment, issues the invoice and makes every refund, to the payment method you used. This policy says when you get your money back.

Subscriptions (Developer, Team, Scale)

• First payment, 14 days. If you are not satisfied, ask within 14 days of your first payment for a plan and we refund that payment in full, whatever you used. Your subscription ends when the refund is made.
• After 14 days, and every renewal. You can cancel at any time in the panel (Billing). The plan stays active until the end of the period you paid for and is not renewed; there is no partial refund for the rest of a period.
• Changing plan. Upgrades and downgrades are prorated by Paddle at the time of the change; no separate refund is needed.

Credit packs

• Unused, 14 days. A credit pack is refunded in full if you ask within 14 days of buying it and none of its credits have been used.
• Used credits. Once credits from a pack have been spent, the pack is not refunded. Unused credits stay in your account for twelve months after purchase, as the terms say.

When something goes wrong on our side

• A job that fails because of Kaabist gives its credits back automatically; you do not need to ask (Terms of Service §4).
• If you were charged twice, or charged after you cancelled, we refund the wrong charge in full, whenever you tell us.
• The Enterprise service-level agreement may give service credits for missed availability, as the order form says.

When we do not refund

• An account suspended or terminated for breaching the Acceptable Use Policy or the terms: unused credits are not refunded (Terms of Service §9).
• Free plan allowances and promotional or referral credits, which were never paid for.

Nothing in this policy limits a right you have under the consumer law that applies to you, or Paddle's buyer terms.

How to ask

Write to [email protected] from the address on your account, with the invoice or order number (on the Paddle receipt, or in the panel under Billing). You can also ask Paddle directly at paddle.net. We answer within two business days, and a refund reaches your payment method within 5–10 business days of approval, depending on your bank.